Frequently asked questions

The payment options available for your order are shown at checkout.

Orders can be modified or cancelled within 12 hours of placement. After that, production may have begun. Contact us as soon as possible at n.shechter@gmail.com.

Every order ships in our signature matte black box with tissue paper. We can add a handwritten note — just leave a message at checkout.

Domestic (Israel): 3–5 business days. International: 7–14 business days depending on destination. Express options available at checkout.

Yes, we ship to most countries. Free shipping on Israeli orders over ₪500. International shipping rates are calculated at checkout.

Use the tracking link in your dispatch email. If you need help, contact the studio with your order number.

Start with the size guide, then check the options on the product page. If you are unsure, contact Noa with your measurement and the name of the piece.

NOA jewelry is unisex. Choose by the shape, material, and fit you like.

NOA is Noa Shechter's handmade jewelry brand in Tel Aviv. The product pages describe the materials and techniques used for each design.

The collections include sterling silver, brass, copper, mixed metals, and selected gold and gold-plated pieces. Check the description and selected options for the exact material of your piece.

Some pieces have engraving or customization options. Check the product page or contact Noa before ordering to discuss what is possible, the price, and the timing.

We accept exchanges within 14 days for unworn items in original condition. Custom and engraved pieces are final sale. To start an exchange, contact us with your order number.

In the rare event of damage during transit, please photograph the item and packaging and contact us within 48 hours. We'll make it right.

Yes. We stand behind our work. If a Noa piece requires repair, contact us and we'll assess — most repairs are free within one year of purchase.